Why agentic AI is ideal for customer service
Cut response times by up to 85%. Improve CSAT while reducing cost per ticket.
Agentic AI agents retain context across channels, learn from every interaction, and escalate with full history. They handle routine enquiries instantly and surface sentiment so your team can focus on the conversations that matter most.
Before vs. after ConvertToAI
Key use cases
Intelligent Routing
AI analyses intent, sentiment, and customer history to route each enquiry to the right team or resolve it automatically.
Automated First Response
Instant, context-aware replies across email, chat, and social. Agents pull from knowledge bases and past interactions.
Sentiment Escalation
Frustrated or at-risk customers are detected in real time and escalated with full context so agents can prioritise and personalise.
Multi-Language Support
Single agent handles multiple languages with consistent quality. No need for separate teams or outsourced translation.
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