BrightCart

BrightCart was growing at 40% year-on-year but their operations couldn't keep pace. Stockouts were costing them an estimated £380K per year in lost sales. Their customer service team of 22 was overwhelmed with 3,000+ tickets per week, and average response times had ballooned to 4.2 hours. Manual inventory management across 3 warehouses was creating inefficiencies and fulfilment errors.

We deployed agentic AI across two critical areas: an intelligent inventory system using demand forecasting, automated reordering, and cross-warehouse stock allocation; and an AI-powered customer service platform handling routine enquiries, order tracking, returns processing, and escalation management. Both systems learn continuously from data patterns.

ConvertToAI gave us enterprise-grade operations on a mid-market budget. Our customers get instant responses, our warehouses run smoother, and we've freed up capital that was tied up in excess inventory. It's been transformative.