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BC

A seven-person shop stopped losing sales to empty shelves and slow replies

3 weeks for email, 5 weeks for stock 7 people
£9,600/year saved
Down 41%
Stockouts
Fewer lost orders on the lines that sell
£9,600
Costs saved
Less emergency courier and weekend inbox cover
Minutes
Replies
Order-status emails no longer wait until evening
Same team
Next level
More orders handled without a new hire

The Challenge

BrightCart has seven people and about 1,200 products. The owner was the buyer, the picker, and the person answering “where is my order?”. Stockouts were losing sales they could see. A bigger warehouse system was out of reach.

Our Solution

The consultant chose two small tools rather than a full retail platform: a reorder assistant and a customer-email assistant, each able to start at £500. The reorder list is ready each Monday. Routine order emails are answered with the tracking link. Complaints still come to a person.

Detailed Results

Stockouts: Down 41%
Fewer lost orders on the lines that sell
Costs saved: £9,600
Less emergency courier and weekend inbox cover
Replies: Minutes
Order-status emails no longer wait until evening
Next level: Same team
More orders handled without a new hire

We are not a chain. ConvertToAI did not sell us a warehouse. They showed us two jobs the software could take, priced each one from £500, and stayed until the Monday reorder actually worked.

BC
Tom Whitfield
Owner, BrightCart
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