UrbanNest Properties

PropTech & Real Estate

An independent agent answered tenants in minutes, not the next day

4 weeks to live on the main inbox 9 staff, 180 properties

£11,200/year saved

£11,200

Admin saved

Less evening cover and fewer missed chase-ups

85%

Messages handled

Routine tenant messages answered by the tool

Under 2 min

Reply time

For standard questions, down from next-day

Shorter

Voids

Viewings booked while the enquiry is still warm

The Challenge

UrbanNest looks after 180 homes across one town, not a national portfolio. Nine people were fielding roughly 200 tenant and landlord messages a week, mostly repeats: viewings, certificates, and repair updates. Slow replies were starting to show up as longer voids.

Our Solution

The consultant listened to a week of the inbox, then we switched on a tenant-message tool — software from £500 — that answers the repeats and books viewings from the diary. Repairs and complaints still go to a property manager, with the history attached. Staff were trained in an afternoon.

Detailed Results

Admin saved: £11,200

Less evening cover and fewer missed chase-ups

Messages handled: 85%

Routine tenant messages answered by the tool

Reply time: Under 2 min

For standard questions, down from next-day

Voids: Shorter

Viewings booked while the enquiry is still warm

We did not want a call centre. We wanted the phone to stop owning the day. The consultant was clear about what the software should and should not answer, and £500 was a sensible place to start.

Rebecca Chen

Owner, UrbanNest Properties

Explore more PropTech & Real Estate solutions

PropTech & Real Estate automation

Want results like UrbanNest Properties?

Consultancy is free. Software starts at £500. If we do not drive your costs down, you get your money back.

Consultancy is free. Money back if we do not cut your costs.