UrbanNest Properties

UrbanNest managed 2,400 residential and commercial properties across London and the South East. Their property managers were drowning in tenant communications — handling 800+ enquiries per week, coordinating maintenance across 120 contractors, and manually tracking 2,400 lease agreements with varying terms. Vacancy rates had crept up to 8.2% due to slow response times.

We deployed AI agents across three areas: an intelligent tenant communication system handling routine enquiries, maintenance requests, and viewings; a predictive maintenance scheduler integrating with IoT sensors; and an automated lease management system tracking renewals, rent reviews, and compliance deadlines. All systems feed into a unified dashboard with escalation paths to human managers.

Our tenants are happier, our property managers are less stressed, and our bottom line has improved significantly. The AI handles the day-to-day so our team can focus on portfolio growth and tenant relationships that matter.