MedFlow Clinics

MedFlow Clinics operated 12 locations with 80+ clinicians seeing 4,000 patients per week. Patient intake was paper-based, requiring 15-20 minutes of form-filling per visit. Admin staff spent 60% of their time on scheduling, rescheduling, and chasing missing documentation. Average patient wait times had reached 34 minutes, driving a decline in satisfaction scores.

We implemented an end-to-end patient flow automation: digital intake forms with intelligent pre-population from existing records, AI-powered triage and scheduling optimisation, automated appointment reminders and rescheduling, and AI-assisted clinical documentation that reduces post-consultation admin for clinicians. The system integrates with existing NHS systems and maintains full compliance with UK health data regulations.

The impact on our patients has been immediate and profound. Shorter waits, smoother check-ins, and our clinicians have more time for what matters — caring for patients. The cost savings are a welcome bonus on top of genuinely better care.